00417 2200157 4500245004700000020002200047250001000069100002000079100002300099650003500122005001900157260002700176041001400203084001200217300003000229 aService, Quality & Satisfaction Ed.3 hText a978-979-29-2785-6 aEd. 3 aTjiptono, Fandy aChandra, Gregorius aService, Quality, Satisfaction a20250218100552 aYogyakarta bAndi c2011 aIndonesia a658.834 axxii, 506p. : c19 x 23 cm