Gaya APA

Tjiptono, F., Chandra, G. (2011). Service, Quality & Satisfaction Ed.3 (Ed. 3). Yogyakarta: Andi.

Gaya MLA

Tjiptono, Fandy., Chandra, Gregorius. "Service, Quality & Satisfaction Ed.3". Ed. 3 Yogyakarta: Andi, 2011. Text.